Component supplies for
windows, doors,
insulated glass units
and furniture manufacturing
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Service

Our credo in Clients servicing:
"We save time and money of our clients through optimal organization of complete deliveries of quality components, help them to decrease production costs and make it the most competitive".
TBM Company Clients receive the following advantages:
Wide assortment
TBM trade programme counts around 20,000 articles of components for windows, doors, insulated glass units and furniture manufacturing.
Quality of supplies
TBM Company Clients are always provided with mass-market product, located at own warehouses of branch network of TBM. There is an option of rapid delivery and specified types of production manufacturing at customers' orders.
Product delivery
The TBM Company performs free product delivery for clients convenience based upon Delivery regulations and in accordance with schedule of availability..
Off-site maintenance department of technical consultants
Best Company experts are always ready to provide assistance in resolving of production matters and provide necessary technical consultation. Off-site maintenance department managers in the beginning of co-operation perform installation supervision of components and accessories as well as on site personnel instruction of Company -Client.
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TBM Navigator software
TBM Navigator, a free software program, is granted to TBM Company Clients for choice of component parts, installation aids and preparing requisitions. The program includes price-list with individual prices, product drawings and images, contains complete information about TBM trade program.
Rapid servicing at the office and at the warehouse
The TBM Company guarantees preparation of bills and their presentation to clients within 2 hours after receipt of order. One of the main advantages of TBM service is a rapid Clients servicing at the warehouse: assembly time of a position (article) in a bill takes up to 2 minutes. After assembly the product is transmitted to clients in a convenient packaging, providing its safety during transportation.
On-line ordering
For clients conveniences having Internet access on-line ordering was organized through WEB-portal of the TBM Company which allows reducing of our clients servicing time sufficiently and offers them a sufficient higher number of servicing options.

Individual approach

TBM Company implements flexible price policy and individual approach to any of its clients.

Providing of technical and reference information about products

TBM clients are provided with reference and technical literature, receive printed catalogues on types of production and also can always use electronic digital catalogues versions at the site. TBM provides sales literature for work with end-consumer.
In the “News” section of the site clients always receive necessary information about newly-designed products in TBM trade programme by subscribing for news posting, this information comes to their personal email box.


Instruction of Clients-Company employees

Highly professional TBM Company employees carry out instruction of Clients-Company employees at the production facilities and at Clients office. Jointly with technical consultants of manufacturers TBM Company experts carry out for clients workshops on actual subjects in TBM training centres and offices, and both articles and instructional films are available at the site.

After-sales service

TBM clients can return product of inappropriate quality within 14 days from the moment of purchase. TBM Company guarantees fast resolution of the issues of clients complaints within the term of 3 days.

We are always glad to take into consideration your wishes on servicing improvements.

Please direct them through web to e-mail: news@tbm.ru
 

See also:

News
Vacancies
History of development
Теchnical catologues
Сеrtificates
Online trade service
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2006 ЗАО Т.Б.М.
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